Returns & Exchanges

At Klaro Cigars, we want you to be fully satisfied with your purchase; if you are not completely happy, we offer a 30-day window for returns and exchanges on all unworn and unwashed apparel items. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.

3

Label and Ship

Print the prepaid shipping label from our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing