Frequently Asked Questions
Everything you need to know about our premium selection and services.
How do I ensure my cigars stay fresh during shipping?
Every Klaro Cigars order is shipped with a complimentary humidification pack to ensure your cigars maintain optimal moisture levels from our humidor to your doorstep.
What is your return policy for tobacco products?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you may return the remaining unsmoked cigars in their original packaging for a pro-rated refund or exchange.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Please note that customers are responsible for any local customs duties or tobacco taxes imposed by their country's regulatory agencies.
How long does standard delivery take?
Standard orders are processed within 24 hours and typically arrive within 3-5 business days. Expedited shipping options are available at checkout for those who need their items sooner.
Are your cigars authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers. Every box features original tax stamps and serial numbers to guarantee 100% authenticity.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.